Terms and Conditions i8my –
Complete Guide Platform Usage

Welcome to i8my, an online gaming platform built exclusively for players in Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and i8my ("Platform", "We"). Before using any part of this platform, you are required to read, understand, and agree to all terms stated in this document.

By registering a new account, accessing the platform, making a deposit, or joining any game offered by i8my, you are automatically deemed to have read and accepted all terms and conditions contained herein. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

I8my reserves the right to modify, add, or remove any part of these terms without prior notice to members. However, we will endeavour to communicate significant changes through the platform's official channels where practicable. Continued use of the platform after any amendment is published constitutes your acceptance of the updated terms.

Access to the i8my platform is limited to individuals who meet all of the following eligibility criteria. By registering, you confirm that you satisfy all conditions stated below:

• You are at least 18 years old on the registration date and throughout the period of platform use.
• You are registering and using the platform on your own behalf, and not on behalf of any other person or business entity.
• You are not on any list of individuals prohibited from using online gambling services in your jurisdiction of residence.
• You are not currently enrolled in any active self-exclusion program at i8my or any affiliated platform.
• The information you provide during registration and throughout your use of the platform must be true, accurate, and up to date.
• You have full legal capacity to enter into a binding agreement as outlined in these terms.

I8my enforces a strict Know Your Customer (KYC) process. You may be required to submit valid identification documents, proof of address, or other additional information at any time to verify your identity. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or permanent closure of your account.

Each individual who meets the eligibility criteria is entitled to register one account only at i8my. Holding more than one account — whether under the same name, different information, or different devices — is a serious violation of these terms.

During the registration process, you are required to provide accurate and complete information including your full name, date of birth, active email address, and valid mobile number. This information will be used for identity verification, official communications, and financial transaction processing.

You are solely responsible for maintaining the confidentiality of your password and account login details. Do not share this information with anyone, including family members or friends. If you suspect your account has been compromised, contact the i8my support team immediately via Live Chat, available 24/7.

I8my reserves the right to close, suspend, or restrict account access for any member suspected of fraud, money laundering, bonus abuse, or any activity that violates these terms — without obligation to provide reasons or prior notice in serious cases.

All financial transactions on the i8my platform are processed in Malaysian Ringgit (MYR). i8my supports a variety of local payment methods including FPX bank transfer, Touch 'n Go eWallet, GrabPay, DuitNow, and select cryptocurrencies for members' convenience.

Deposits must be made using a payment method in your own name. i8my does not accept third-party deposits. Each deposit is processed instantly or within the timeframe indicated based on your chosen payment method, subject to verification by our security systems.

• The minimum deposit amount is RM 30 for all payment methods.
• Minimum withdrawal is RM 50 for bank transfers and e-wallets.
• Withdrawal requests are typically processed within 15 minutes to 24 hours depending on the chosen method.
• Withdrawals via local bank transfer to Maybank, CIMB, Public Bank, Hong Leong, and RHB accounts are processed with priority.
• Full KYC verification must be completed before the first withdrawal is approved.

I8my does not charge any fees for processing deposits or withdrawals under normal circumstances. However, your financial institution or payment provider may impose their own charges beyond our platform's control. Please check with your bank or e-wallet provider for further information.

I8my offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated in each offer. It is your responsibility to read and understand the rollover requirements, wagering limits, and validity period of each bonus before accepting it.

The i8my welcome bonus may only be claimed once per new member. Attempting to claim the welcome bonus more than once through multiple account registrations or other fraudulent means will result in the cancellation of all bonuses and the closure of the accounts involved.

• Rollover requirements must be met before any withdrawal of bonus funds is permitted.
• Unused bonuses within their specified validity period will expire automatically without compensation.
• I8my reserves the right to modify, suspend, or terminate any bonus programme at any time.
• The use of automation software or "bots" to fulfil bonus rollover requirements is strictly prohibited.
• Cashback and rebate bonuses are calculated based on total actual wagering within the specified period.

In the event of any discrepancy between translations or different versions of the bonus terms, the Bahasa Malaysia version published on the official i8my website shall serve as the definitive reference.

I8my offers a wide range of game categories including Live Casino, Slot Games, bingo, Game Lobby, and more. Each category and individual game has its own specific rules that all participants must follow.

All games on the i8my platform use a Random Number Generator (RNG) that has been verified and audited by independent international bodies. This ensures every game outcome is truly random and fair to all players. Completed game results are final and cannot be contested except in cases of documented technical failure.

For Live Casino games, players are required to respect the dealer and fellow players. Inappropriate language, threats, or any behaviour that disrupts other players' experience will not be tolerated and may result in suspension of access to the Live Casino section.

To maintain a fair and safe gaming environment for all members, i8my strictly prohibits the following activities. Violation of any of these prohibitions may result in immediate account closure and freezing of any funds held in the account:

• Registering or using more than one account simultaneously or consecutively.
• Using third-party software, bots, automated scripts, or any tool that provides an unfair advantage in gameplay.
• Colluding with other players to manipulate game outcomes, including in table games and Live Casino.
• Exploiting bugs, technical errors, or system vulnerabilities on the platform to obtain illegitimate wins.
• Making repeated deposit and withdrawal transactions without meaningful gaming activity, with the intent of money laundering.
• Using credit card details, bank accounts, or payment methods that do not belong to you.
• Spreading false or misleading information about i8my to other members or the general public.
• Any form of threats, harassment, or disrespectful conduct towards i8my customer support staff.

I8my operates a sophisticated monitoring system running around the clock to detect any suspicious activity. Reports from members regarding suspicious behaviour by other players are greatly appreciated and can be submitted to our support team.

I8my takes member privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with the detailed i8my Privacy Policy and Malaysia's Personal Data Protection Act 2010.

Your personal data is used only for the purposes stated in our Privacy Policy — including identity verification, transaction processing, account-related communications, and service improvements. i8my will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

All data communications between your browser and i8my servers are protected by 256-bit SSL encryption, the same standard used by leading banking institutions. Your sensitive financial information is never stored in readable format on our servers.

For full details on how we collect, process, and protect your personal data, please refer to i8my Privacy Policy which forms part of these overall terms.

I8my provides this platform on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted platform operation at all times, we cannot guarantee complete uptime due to technical factors, scheduled maintenance, or circumstances beyond our control.

• I8my is not liable for any indirect, consequential, or incidental losses arising from use of the platform.
• I8my's total liability to any member shall not exceed the member's net deposit amount in the 30 days prior to the claim being made.
• I8my is not liable for losses resulting from internet disruptions, user device failures, or connectivity issues beyond the platform's control.
• All game decisions made by the automated system based on pre-set game rules are final.

You may close your i8my account at any time by contacting our customer support team. Before closure is processed, all outstanding bonus rollover requirements must be fulfilled, or the relevant bonuses will be forfeited. Any valid funds remaining in your account will be processed for withdrawal under standard procedures following the required KYC verification.

I8my reserves the right to close or suspend any member's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Confirmation that a member has provided false information during registration or the KYC process.
• Suspicion or evidence of involvement in fraudulent activity, money laundering, or related criminal offences.
• Requests from relevant authorities or regulatory bodies.
• Account inactivity for more than 12 consecutive months.

In the event of account closure due to a breach of terms, i8my reserves the right to freeze and investigate all funds in the relevant account. Funds confirmed as legitimate following the investigation will be returned to the member, while funds involved in fraudulent activity will be forfeited.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which i8my operates. Any disputes arising from the use of this platform shall first be resolved through i8my's internal dispute resolution procedure before being referred to the relevant arbitration body or court.

To submit a formal complaint or dispute, please contact the i8my customer support team via Live Chat or our support email. We are committed to resolving all disputes in a fair, transparent, and timely manner. Every complaint will be acknowledged within 24 hours and resolved within a maximum of 14 working days.

I8my complies with all international compliance requirements relating to anti-money laundering (AML) and counter-terrorism financing (CFT). We cooperate fully with relevant authorities in any legitimate investigation.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the i8my customer support team is always ready to assist you. We operate 24 hours a day, 7 days a week to ensure every enquiry is handled promptly and professionally.

You can reach us through the following channels:

• Live Chat: Available directly on the i8my platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for detailed enquiries requiring a written response.
• FAQ Page: Visit FAQ page us for answers to the most frequently asked questions.

For issues related to responsible gaming and self-control, please visit Responsible Gaming page us, which provides comprehensive resources and support tools.